Whose assistance should be sought first when encountering a stranded motorist while driving a DOC vehicle?

• A. The Security Desk.
• B. The Communications Center.
• C. The on-duty supervisor.
• D. Local police.

Answer: (B)

When you’re driving a DOC vehicle and you encounter a stranded motorist, the first step is to contact the Communications Center. This center acts as the central dispatch and coordination hub for all field incidents. Reaching them first ensures you get immediate guidance and that the appropriate resources are mobilized—whether that’s a tow, road assistance, or coordination with maintenance, security, or emergency services. They can quickly verify your location, arrange the right type of help, and keep a clear record of what’s happening.

The on-duty supervisor or local police can be involved, but they’re brought in through the Communications Center to maintain a proper chain of communication and to ensure the incident is managed consistently and logged correctly. The Security Desk is focused on facility security rather than roadside incidents, so it wouldn’t be the right first contact in this situation.