What must be done before repairing any damaged vehicle?

• A. It must be evaluated by a supervisor only.
• B. It must be evaluated and appraised by Fleet personnel.
• C. It must be recorded and left to the driver to decide.
• D. It must be evaluated by a third-party contractor.

Answer: (B)

Before repairing any damaged vehicle, it must be evaluated and appraised by Fleet personnel. This step determines the full extent of the damage, what can be repaired, and the estimated cost, and it authorizes the work under policy. Having Fleet personnel handle the evaluation and appraisal ensures consistency, proper budgeting, and accurate record-keeping, while also safeguarding safety and accountability by routing the repair through the approved channels. Relying only on a supervisor’s evaluation misses the formal appraisal and cost authorization; leaving the decision to the driver lacks authority and documentation; and while a third-party contractor might be involved in some cases, the standard procedure relies on Fleet personnel to perform the evaluation and appraisal.